Refund policy

Returns & Refunds

We want you to be happy with your order. Here's how we handle issues:

Damaged, defective, or wrong item received
If your item arrives damaged, defective, or isn't what you ordered, you do not need to send it back. Just email a photo of the item to support@zonoko.store within 48 hours of delivery, and we'll issue a full refund or replacement,  your choice. No return shipping needed.

Item stops working after delivery
If your item stops functioning normally within 14 days of delivery (not due to damage from misuse or an accident), contact us at support@zonoko.store with a description of the issue, and we'll arrange a refund or replacement.

Change of mind
Since we don't require items to be returned for damaged or incorrect orders, we generally don't accept returns for a simple change of mind. If there's a specific issue with your order, please contact us at support@zonoko.store and we'll review it case by case.

Exceptions / non-returnable items
Certain items cannot be refunded or replaced, including custom or personalized products, and any item reported more than 30 days after delivery. We also do not accept claims involving hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific order.

Sale items and gift cards
Unfortunately, we cannot offer refunds on sale items or gift cards, except in cases of damage or defect.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification. To request this, contact us at support@zonoko.store within that window.

Refund processing
Once we approve your refund (based on the photo and details you send), you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@zonoko.store.